Named one of the Top-21 Speakers for the 21st Century by Successful Meetings Magazine, Bodine Balasco has also been rated 10+ by the Institute of Management Consultants.
Hello, everyone!
It was such a pleasure to be part of your "MAC for Business Series" event!
As promised, on this page you'll find three audio recordings.
The first one is a summary of the generative creative process. This will help you integrate the creative process into your work
& your life, which will produce immediate and long-lasting benefits.
I've also included an audio recording and leader's guide on
the "BrainWriting Technique." I didn't cover the BrainWriting
Technique in my presentation but I'm including it here because
it's such a great management tool.
It's a "group creative thinking technique" that will allow you to
stimulate & gather ideas from your work team whenever you
want. The audio recording explains it in detail.
The third audio recording details the 8-step process for
turing an angry customer into a loyal customer. Some of
my online customers tell me this is one of their favaorite
recordings.
I've also included two book recommendations.
What can I say?! I love adding value for my client groups!
BOOK RECOMMENDATION
"First Break All the Rules"
This is one of the most important business books
ever written. It details the results of that 25-year study
conducted by the Gallup organization to determine the
the 12 most important characteristics of a working culture
for attracting and retaining the best talent the workplace
has to offer.
This is one of those books that will increase your
"people skills & people wisdom" just by reading it.
And it is fascinating reading.
BOOK RECOMMENDATION
"The Ultimate Question"
This is Harvard Professor Fred Reichheld's book, about
how to measure "customer loyalty." And it is so much
more than that!
The principles and strategies in this book have provided
us with an operational approach for creating business
growth by creating customer loyalty.
AUDIO RECORDING #1 - 46 minutes MP3
"Vision Creates Reality:
The Structural Approach to Creating Results"
This is a 46-minute summary of the principles of
the generative creative process; a summary of the
information I spoke about at the end of our
workshop experience.
As you know, I consider this is the most valuable information I have ever discovered in 17 years of
rigorous research. This information will greatly increase your ability to create results you truly care about, in
your work and in your life.
If you get in the habit of using this structure, the
structure of the creative process, you'll get better
and better at creating the results you want.
I've broken this recording into seven tracks, for easy
listening & downloading.
AUDIO RECORDING #2 - 55 minutes MP3
"Ideas Are the Answer:
Learning to use the BrainWriting Technique"
This is a 55-minute summary of the BrainWriting
technique, and the effectiveness of gathering ideas
from everyone on a regular basis.
This is one of those tools that will create value
every time you use it.
This recording also includes the seven characteristics of
an effective Idea Cultivation & Implementation System.
These seven characteristics are listed on page six of the BrainWriting Leader's Guide, as well.
I've also broken the recording into seven tracks, for
easy listening & downloading.
BRAINWRITING LEADER's GUIDE
"How to Conduct a BrainWriting Session"
and you can have it in front of you, to guide you as you
go. The steps are completely summarized for you.
It's really easy to use, as you experienced at the workshop, and it creates valuable results very quickly.
AUDIO RECORDING #3 - 26 minutes MP3
"Anger to Loyalty:
Turning Customer Anger into Customer Loyalty"
I've turned into a 26-minute mp3 audio recording.
It outlines an 8-STEP PROCESS that is a psychological
sequence for actually turning an angry customer into
a loyal customer.
It was organized from studies by Dr. Leonard Berry, a
professor of business administration from the Mays
School of Business at Texas A&M University.
As it turns out, if you handle an angry customer properly
they will become more loyal than they were before the mistake or misunderstanding happened that provoked
their anger.
I think most of you already have a good intuitive idea of
what this behavioral sequence is all about. Some of it
even seems obvious, but it is very productive to bring
our intuitive wisdom to conscious awareness with this
kind of "best practice" information.
This process takes the guess work out of how to handle
an angry customer, and will help you recover skillfully
from inevitable blunders.
I look forward to seeing you again sometime in the
future. Please feel free to email me at any time for
any reason. I'd enjoy hearing from you.
Take care.
26-minute Audio Recording: "Anger to Loyalty:
Turning Customer Anger
into Customer Loyalty"
> To Play: Left Click the graphic.
> To Download the audio file:
Right Click the graphic and
select "Save Target As."
One-page Summary
8-step Process:
"Anger to Loyalty:
Turning Customer Anger
into Customer Loyalty"
> To Read: Left Click the graphic.
> To Download the One-sheet:
Right click the graphic and select
"Save Target As."
AUDIO DOWNLOAD #1
AUDIO DOWNLOAD #3